Support Specialist - Help Desk (Property Management)

RPS Australia - Tampa, FL

Full-time - Mid Level

Remote - Tampa, FL

Support Activities for Mining

About the position

The Support Specialist (Help Desk) at Richman Property Services is a full-time role based in Tampa, Florida, primarily working from home with mandatory in-office collaboration on Wednesdays. This position focuses on providing technical support and assistance to management and end users regarding property management software, particularly Yardi, while ensuring effective communication and collaboration within the team. The role emphasizes customer service, problem-solving, and training, contributing to the overall success of the property management operations.

Responsibilities

• Providing support to management and end users on a variety of technical and business process issues.
• Analyzing, understanding and supporting all property management software (Yardi) processes.
• Providing user support for all layers including leasing and rents, Online Leasing, Screening, Site Data Exchange, Doc Management and Resident Portal.
• Supporting all other software applications used in the field such as bank scanning software, Gracehill and Zendesk.
• Tracking end user issues through email and support tickets.
• Troubleshooting and resolving application and system related issues.
• Analyzing help desk requests to facilitate training needs.
• Training users in new applications (web based and classroom environment).
• Researching and creating training material documentation to achieve training objectives.
• Creating documentation, on demand courses, processes and resources.
• Designing support materials for training and/or implementing the use of third party resources to achieve department objectives.
• Using social media to update community profiles and news feeds.
• Completing special projects as may be frequently required by direct supervisor or senior management.

Requirements

• High School diploma or G.E.D.
• 2+ years of experience working in a Help Desk environment supporting all end users.
• Demonstrated experience as a Trainer/Educator.
• Experience with Yardi software training (required).
• Property Management industry experience a plus.
• Highly proficient with Microsoft Office Word, Excel and Outlook.
• Hands-on experience with YARDI and other YARDI Voyager products.
• Exceptional Customer Service skills.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Experience in a Property Management environment in a support role.
• Proven excellence in internal and external customer service skills.
• Ability to work well in teams.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance
• Paid sick time