Support Technician

Texas Farm Bureau Casualty Insurance Company - Waco, TX

Full-time

Waco, TX

Insurance Carriers and Related Activities

About the position

The Support Technician role at Texas Farm Bureau Casualty Insurance Company involves providing direct support to end users for company-owned personal computer equipment. The position requires timely and user-friendly assistance, ensuring that all technical issues are resolved efficiently. The technician will be responsible for installing and configuring devices, troubleshooting software and hardware issues, and maintaining effective communication with vendors and team members.

Responsibilities

• Install end user facing devices and equipment.
• Install, configure, and update software.
• Provide basic network support.
• Troubleshoot equipment and software issues.
• Communicate with vendors as needed.
• Assist with recommendations for improvements to procedures.
• Complete all training and assignments in a timely and effective manner.
• Apply departmental standards and procedures to all assignments.
• Communicate effectively with team members and stakeholders.
• Report status on assigned projects.
• Function effectively as a team member.
• Provide after-hours help as needed.
• Support meetings and conferences.
• Manage company assets related to technology.
• Complete all other duties as assigned.

Requirements

• Associate degree or higher in a computer related field from an accredited school.
• Foundational experience in a computer related field.
• Proficiency in Microsoft and iOS software.
• Understanding of Intel platform, basic networking, and security.
• Good oral and written communication skills.
• Good organizational skills.
• Strong problem-solving abilities.
• Ability and willingness to learn and extend skills.
• Must achieve 'system expert status' of at least one critical application within one year of employment.
• Valid Texas driver's license and a clean driving record.