About the position
The Supportive Housing Case Manager at The Salvation Army plays a crucial role in providing strengths-based case management to individuals and families residing in a residential program. This position utilizes the Pathway of Hope Case Management Model to help maintain housing stability, provide essential resources, and prevent a return to homelessness. The case manager will engage with residents to assess their needs and develop tailored support plans that encompass educational, health, nutrition, and family dynamics, ensuring that each participant has a clear path towards achieving their goals. In addition to case management, the Supportive Housing Case Manager will provide short-term and crisis intervention, advocating for residents in matters related to landlord/tenant guidelines and property management. This role also involves coordinating life skill courses, such as fiscal management and parenting skills, and facilitating focused group Bible studies. The case manager will be responsible for completing statistical and data reporting as required by The Salvation Army and its funding sources, ensuring compliance with all necessary regulations. The position requires active participation in community networking committees that support housing and program development, as well as collaboration with the Women and Children's Center on various activities. The case manager will also be part of the on-call staff as needed, participate in regular supervision, and maintain clear communication with property management. Overall, this role is vital in supporting residents in their journey towards stability and self-sufficiency, while also contributing to the mission of The Salvation Army.
Responsibilities
- Provide strengths-based case management to individuals and families residing in a residential program.
- Provide Pathway of Hope case management.
- Provide short-term and crisis intervention.
- Advocate for residents regarding landlord/tenant guidelines, property management, and collaborating agencies.
- Complete statistical and data reporting as required by The Salvation Army and funding sources.
- Coordinate and/or facilitate life skill courses for fiscal management, parenting skills, and offer focused group Bible Studies, and other topics.
- Develop individualized educational, health, nutrition, and family support plans for all participants for the purpose of furthering family goals, plans, and success strategies; provide parenting classes/workshops and develop action plans to improve healthy living and family dynamics.
- Oversee and facilitate in partnership with the Family Ministries Coordinator all spring/summer/fall/holidays' children activities/camp including residents at the WCC, Barton Apartments, and Carpenter Center; may provide transportation for parents and children.
- Participate in community networking committees supporting housing and program development.
- Provide summaries for the Advisory Council with The Salvation Army Women and Children's Center.
- Collaborate with The Salvation Army Women and Children's Center's on-going activities and be part of the On-Call call staff as needed.
- Participate in regular supervision.
- Participate in compliance and territorial reviews.
- Maintain clear communication with the property management company.
- Support residents in ministry and development of pastoral care.
- Other tasks as assigned by leadership.
Requirements
- Bachelor's degree in social work, psychology, sociology, or related field.
- Two years providing case management and support services in a social service setting, preferably assisting vulnerable populations.
- Knowledge of Housing and Urban Development standards preferred.
- Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard.
- Must complete Safe from Harm training within the first 90 days of employment.
- Completion of Case Management Certification Program within 120 days of employment.
- Completion of SIMS data training within 60 days of employment.
- Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
- Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
