Public Consulting Group - Montpelier, VT
posted 4 days ago
The Supervisor of Customer Service at Public Consulting Group (PCG) is responsible for overseeing a team of customer service agents, ensuring high-quality service delivery, and maintaining effective communication with program management and financial operations staff. This role involves training staff, performing quality checks, and managing customer inquiries in a professional manner. The position is remote-friendly, requiring a distraction-free work environment and availability during set working hours.