Public Consulting Group - Richmond, VA
posted 5 days ago
The Supervisor of Customer Service at Public Consulting Group (PCG) is responsible for overseeing a team of customer service agents, ensuring high-quality service delivery, and maintaining effective communication with program management and financial operations staff. This role involves training staff, performing quality checks, and managing customer inquiries in a professional manner. The position is remote, requiring a distraction-free environment and the ability to work independently while being available during set working hours.