Surgery Scheduler - Blue Mountain Urology - FT - Days

Haywood Regional Medical Center - Clyde, NC

Full-time - Entry Level

Clyde, NC

Hospitals

About the position

The Surgery Scheduler at Haywood Regional Medical Center is responsible for coordinating surgical and radiologic procedures, managing patient interactions, and ensuring the smooth operation of the front office. This role involves scheduling appointments, handling insurance verifications, and maintaining accurate patient records, all while providing excellent customer service to patients and healthcare providers.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and compiles records of office activities.
• Completes all aspects of the check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for current visits and any outstanding balances from patients.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps the office area neat and tidy.
• Monitors and maintains a log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered, sends all records needed, and notifies patients as needed.
• Schedules all surgical procedures and radiologic procedures ordered by physicians, completing required documents such as orders, consent, insurance/authorization, coding for procedures and diagnosis codes, and medical charts for the hospital.
• Sets up pre/post-op appointments and meets with patients to complete all required paperwork.
• Codes for all surgeries and radiologic procedures, calls patients' insurance companies to verify coverage and benefits, and checks for prior authorization/precertification requirements prior to any surgery or radiologic procedure.
• Sends required information with all orders and arranges peer-to-peer review when necessary.

Requirements

• High School Diploma or equivalent (preferred).
• Medical front office experience (preferred).
• Knowledge of medical terminology (preferred).
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.