Austin Regional Clinic - Austin, TX
posted 2 months ago
Full-time
Austin, TX
Ambulatory Health Care Services
About the position
The Surgery Scheduler at Austin Regional Clinic is responsible for coordinating and scheduling surgeries for physicians at local surgery centers and hospitals. This role involves creating and maintaining surgery schedules, obtaining insurance authorizations, and ensuring compliance with organizational policies while promoting the clinic's mission. The Surgery Scheduler plays a crucial role in facilitating communication between patients, physicians, and surgical facilities, ensuring a smooth surgical process.
Responsibilities
- Coordinate with physician and clinical team to schedule patient surgeries at local surgery centers and hospitals, pre op, and post op appointments.
- Coordinate necessary surgical devices/implants with vendor representatives.
- Coordinate surgical assistant coverage when applicable.
- Meet and/or communicate with patients prior to surgery to go over pre-surgical instructions, consents, surgical estimates, insurance authorization information, and answer any questions.
- Complete surgery checklist with appropriate information and knowledge of each physician's schedule and surgery guidelines.
- Ensure all pre-op orders are created and faxed to the facility along with H&P, patient insurance, and demographic information.
- Facilitate surgery cancellations, time changes, date changes, and changes with orders, and communicate to all parties involved.
- Update EPIC and Outlook calendars with any changes or additions to the physician's schedule.
- Code surgery orders prior to sending them to the facility.
- Obtain insurance benefits and authorization requirements for procedures (set up peer to peer reviews in the event authorizations are denied).
- Request estimates from financial counselor, anesthesia, and facility for patients cost of surgery.
- Initiate charity process with hospital or surgery center for uninsured patients when applicable.
- Review patient history and medications to ensure accuracy in EPIC and verify medical and/or specialist clearance prior to surgery.
- Make outgoing calls in a timely manner to patients that need to schedule a procedure, and check voicemails frequently to return patient calls.
- Assist other surgery schedulers as needed.
- Adhere to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follow the core competencies set forth by the Company, which are available for review on CMSweb.
- Work holiday shift(s) as required by Company policy.
Requirements
- High school diploma or GED.
- Experience working in a medical office setting.
- Knowledge of ICD and CPT coding methodology.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Nice-to-haves
- Three (3) or more years of experience working in a surgical setting, to include surgery scheduling.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
