About the position
The Surgery Scheduler position at Banner Health is a vital role that supports both the Operating Room and Cath Lab units at Banner Heart Hospital, one of the largest free-standing heart hospitals in the nation. This position is responsible for scheduling surgical, cardiovascular, or obstetrical procedures using a computerized scheduling system. The Surgery Scheduler will coordinate case times for elective, urgent, or emergent surgeries, ensuring that all necessary authorizations and medical records are in place prior to the procedures. This role requires a high level of organization and attention to detail, as the incumbent will also be responsible for entering patient charges, orders, and other pertinent information into the system, as well as compiling and reporting statistical information to management. In addition to scheduling, the Surgery Scheduler acts as an office liaison for department staff, physicians, and patient families. This includes verifying physician privilege status, maintaining confidentiality of all information, and acquiring necessary medical records. The position also involves typing and printing physician orders, scheduling physician block time, and conducting charge management audits to ensure accuracy in billing and reporting. The Surgery Scheduler will also serve as a receptionist for the assigned unit, answering phones, greeting patients and visitors, and relaying messages as needed. The ideal candidate for this position will possess strong organizational skills, effective communication abilities, and the capacity to work under pressure while maintaining confidentiality. The role requires a high school diploma or GED, along with two years of medical clerical experience, preferably in a hospital or physician office setting. Knowledge of medical terminology and computerized scheduling systems is essential, as is the ability to produce accurate statistical reports and manage multiple tasks efficiently.
Responsibilities
- Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system.
- Verifies and reviews physician privilege status prior to scheduling.
- Interfaces with medical staff office to maintain log of current privilege status and maintains confidentiality of all information.
- Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current.
- Orders previous medical records for the day of the procedure, when necessary.
- Types and prints physician orders for multiple physicians and departments.
- Schedules and maintains physician block time, and block time releases.
- Enters physician's orders for lab, blood bank, medical imaging, and cardiology.
- Enters results of diagnostic tests, patient registration information and patient charges.
- Compiles data and prepares statistical reports for management.
- Conducts charge management audits for assigned area.
- Reconciles charge packet information with the audit.
- Identifies missed or incorrect charges and corrects when appropriate.
- Acts as a receptionist to assigned unit; answers phones, relays messages.
- Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures.
- Acts as a liaison among nursing units, physician and staff to relay patient data.
- Screens requests for patient information and refers to appropriate staff.
- Records and types minutes of staff meetings, when required.
- Prepares and distributes staff call roster each month.
- Enters facility work orders and supply orders when required by assigned department.
- Requests repairs/maintenance for business machines in the department.
- Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.
- Maintains a smooth workflow in the area and works with minimal supervision.
Requirements
- High school diploma or GED or equivalent working knowledge.
- 2 years of medical clerical experience, preferably in a hospital central scheduling or physician office scheduling setting.
- Knowledge of medical terminology is required.
- Knowledge of payor contract terms and processes.
- Excellent organizational skills and effective human relations and communication skills.
- Effective teamworking skills and the ability to meet deadlines and productivity standards.
- Knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems.
- Ability to maintain accurate statistical records, gather data, and produce reports.
Nice-to-haves
- Additional related education and/or experience preferred.
Benefits
- Flat rate $1/hour weekend shift differential
- 18%-night shift differential when applicable
- Support for a drug-free work environment
- Diversity and inclusion initiatives
- Opportunities for professional development and growth.
