Surgical Boarding Coordinator

About the position

The Surgical Boarding Coordinator at Fraser Eye Care Center is responsible for managing the scheduling and preparation for ophthalmic surgeries. This role involves coordinating surgery appointments, providing pre-operative instructions to patients, and collaborating with healthcare providers to ensure all necessary details and resources are in place. The Coordinator also maintains accurate records in the EHR system, follows up with patients post-surgery, and addresses any scheduling conflicts or concerns, ensuring a smooth surgical experience.

Responsibilities

• Schedule surgical procedures based on physician orders, availability, patient needs, and operating room availability.
• Communicate with patients to provide information about their surgeries, pre-operative instructions, and any necessary preparations.
• Collaborate with surgeons, nurses, anesthesia and other staff to confirm surgery details and ensure that all necessary resources are available.
• Collaborate with the insurance and billing department to verify patients' insurance coverage and pre-authorization requirements, ensuring all necessary documentation is completed.
• Maintain accurate and up-to-date patient records and schedules in the electronic health record (EHR) system.
• Contact patients post-surgery to check on recovery and remind them of follow-up appointments.
• Address scheduling conflicts or issues that may arise, finding solutions to ensure efficient operations.
• Collect and organize all pre-operative paperwork and consent forms, ensuring they are completed before surgery.
• Act as a liaison between patients and medical staff, addressing any concerns or questions related to scheduling or procedures.
• Assist with general administrative tasks, such as answering phone calls, filing documents, and managing correspondence related to scheduling.

Requirements

• High school diploma or GED; an associate's degree in healthcare administration or a related field is often preferred.
• Previous experience in a medical office, healthcare setting, or surgical scheduling is highly desirable.
• Familiarity with outpatient surgical procedures and workflows is a plus.
• Understanding of surgical terminology and procedures to effectively communicate with medical staff and patients.
• Strong computer skills, including familiarity with Microsoft Office Suite and Salesforce.
• Proficiency in electronic health records (EHR) and scheduling software.
• Excellent verbal and written communication skills to interact with patients, surgeons, and staff effectively.
• Strong organizational skills to manage multiple schedules, prioritize tasks, and maintain accurate records.
• Ability to pay attention to detail to ensure accuracy in scheduling and documentation.
• Strong critical thinking and problem-solving abilities to handle scheduling conflicts and patient inquiries.
• A friendly and empathetic approach to patient interactions, ensuring a positive experience.