Penn Entertainment - Jackpot, NV
posted 3 months ago
Full-time
Jackpot, NV
Performing Arts, Spectator Sports, and Related Industries
About the position
The Surveillance Agent at PENN Entertainment is responsible for monitoring and ensuring compliance with gaming regulations and company policies through physical and video surveillance. This role is crucial in maintaining a safe and secure environment for both customers and employees in gaming and money handling areas. The position requires attention to detail, the ability to report irregular activities, and a commitment to confidentiality.
Responsibilities
- Adheres to established departmental and property policies and procedures regarding guest service standards.
- Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
- Maintains surveillance watch of designated area and activities; records any irregular activity as required.
- Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.
- Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
- Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.
- Works on special projects and investigations as assigned by supervisor.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
Requirements
- Knowledge of Gaming Regulations and compliance standards.
- Experience in surveillance or security roles is preferred.
- Strong observational skills and attention to detail.
- Ability to report findings clearly and accurately, both verbally and in writing.
- Commitment to maintaining confidentiality.
Nice-to-haves
- Experience with video surveillance technology and systems.
- Ability to work flexible hours, including nights and weekends.
Benefits
- 401k Program
- Career Opportunities
- Advancement Programs
- Scholarships
