Surveillance Investigator

WIND CREEK CHICAGO SOUTHLAND - East Hazel Crest, IL

Full-time

East Hazel Crest, IL

About the position

The Surveillance Investigator plays a crucial role in ensuring the safety and security of casino guests, team members, and assets by conducting thorough internal and external investigations. This position involves collaboration with property management and law enforcement agencies to gather and report information, including video surveillance, to support legal proceedings while adhering to company policies and regulations.

Responsibilities

• Monitors sensitive and restricted access areas to ensure authorized personnel access only.
• Completes routine video reviews, reports, log entries, and other functions accurately.
• Monitors processes to ensure compliance with cash handling regulations and procedures.
• Maintains awareness of current regulations, controls, policies, and standards for compliance.
• Ensures security of designated areas and confidentiality of relevant information.
• Reports technical issues, suspicious behavior, security risks, illegal activities, and violations to management.
• Utilizes equipment and applications to document and report illegal and unusual activities in gaming and non-gaming areas.
• Records video footage of irregularities and generates reports accordingly.
• Ensures compliance with Federal and State gaming regulations.
• Conducts investigations of cheating, criminal activities, and procedural violations.
• Assists casino management in resolving disputes or discrepancies in gaming activities.
• Works closely with the Director of Surveillance and management team to meet departmental needs.
• Conducts self in accordance with company purpose and department procedures.

Requirements

• High School diploma or GED required or currently enrolled in a GED program with completion within 6 months.
• Must be twenty-one (21) years of age or older.
• One (1) year of casino surveillance experience required.
• Two (2) years of surveillance/CCTV, loss prevention, investigations, law enforcement, or military experience preferred.
• Knowledge of Genetec security center platform and iView systems preferred.
• Knowledge of SDS, CMP, and econnect systems preferred.
• Intermediate computer skills with Microsoft Word and basic math preferred.
• High level of maturity with the ability to self-manage.
• Ability to maintain a high level of confidentiality.
• Effective verbal and written communication skills.
• Proficiency in English, spelling, punctuation, and writing composition.
• Excellent observation skills.
• Willingness to work odd and irregular hours including nights, weekends, and holidays.
• Willingness to travel for training as required.
• Valid and current State Driver's License with an insurable driving record.
• Occupational License or ability to obtain and maintain one as per the Illinois Gaming Act.

Nice-to-haves

• Knowledge of Genetec security center platform and iView systems.
• Knowledge of SDS, CMP, and econnect systems.
• Intermediate computer skills with Microsoft Word and basic math.