About the position
ICF is hiring flexible part-time REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you'll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients to deliver targeted effective health policy interventions. This role is fully remote and part-time, approximately 20 - 29 hours each week. Hours of work can vary, and the ICF Recruiter will provide schedule options. In this position, you will deliver scripted multiple-choice questions over the telephone and accurately record responses, often using a computer-aided telephone interviewing (CATI) system. Training will be provided on delivering the script and how to enter the responses. During each survey interview, you will be expected to positively engage with members of the public while remaining neutral and unbiased regarding their responses. The goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience. Candidates must be able to sit for long periods of time and possess great telephone communication skills, computer entry, time management, and organization skills. ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
Responsibilities
- Deliver scripted multiple-choice questions over the telephone.
- Accurately record responses using a computer-aided telephone interviewing (CATI) system.
- Engage positively with members of the public during interviews.
- Remain neutral and unbiased regarding respondents' answers.
- Participate in training sessions to improve skills and knowledge.
- Meet standard performance metrics.
Requirements
- High school diploma/GED required.
- 6 months previous call center, customer service, or collections experience strongly preferred.
- Previous experience collecting and recording data from the public.
Nice-to-haves
- Active listening and communication skills, both written and oral.
- Ability to positively engage with members of the public.
- Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
- Ability to be flexible in a work schedule and to work limited overtime as necessary.
- Clear telephone speaking voice and ability to read accurately from a script.
- Basic computer skills including keyboard skills and accurate data entry.
- Ability to type 30 words per minute.
- Fluent in reading, writing, and speaking in English.
