SVP / Payments Ops Risk & Control Program & Governance Manager

$163,600 - $245,400/Yr

Citigroup - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The TTS Ops Risk & Control Program & Governance Manager is responsible for executing high-priority programs across Risk & Control in TTS Operations. This role focuses on aligning TTS with the enterprise-wide risk transformation approach, ensuring consistency and efficiency in payment processing applications. The manager will oversee risk oversight throughout the program lifecycle, establish governance structures, and ensure timely delivery of strategic programs while maintaining communication with various stakeholders.

Responsibilities

• Establish and oversee operational risk policies, technology, tools, and governance processes.
• Lead comprehensive risk challenge at all program phases.
• Develop and maintain relationships across Risk Management, Operations, Technology, and other lines of defense.
• Develop clear rationale and prioritization for investment decision making.
• Collaborate with stakeholders to ensure clear scope and deliverables.
• Develop and maintain a detailed end-to-end program plan with execution tasks and timelines.
• Define clear roles and responsibilities across the program.
• Maintain program cadence and monitor progress.
• Prepare senior management reporting and discussion materials.
• Lead identification and resolution of issues with stakeholders.
• Monitor sustainability post-implementation and track impact and benefits of uplifts.
• Assist program team in negotiating for resources owned by other departments.
• Foster a culture of operational risk awareness and ownership across the organization.
• Provide in-depth analysis when defining problems and proposing solutions.

Requirements

• 10+ years of relevant experience, with a minimum of 6 years in Risk Management positions.
• Financial Services, Markets, or Banking background preferred.
• Prior experience in Core Operations, Operational Risk Management, Risk Assurance, Risk Consulting, or Process Management roles preferred.
• Solid proven experience in Portfolio or Program Management.
• Ability to analyze issues, synthesize them, and develop themes.
• Strong communication skills, both written and oral, across all levels of the organization.
• Resilient and results-oriented with the ability to influence positive outcomes.
• Team player with the ability to bring together a wide range of individuals.
• Creativity, adaptability, drive, and decisiveness for fast decision-making.

Nice-to-haves

• Experience in financial services or banking operations.
• Advanced degree in Business, Analytics, Finance, or related discipline.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays