About the position
At Mr. Cooper Group, the purpose of this position is to lead and oversee the post-closing operations, ensuring the efficient and accurate completion of the post-closing process. This role is critical in managing a high-performing team and driving continuous improvement initiatives within the organization. The ideal candidate will be a strategic leader with extensive experience in mortgage post-closing operations, exceptional leadership skills, and a strong focus on quality and compliance. The responsibilities include overseeing all aspects of the post-closing process, which encompasses final document preparation, loan package delivery, investor review, and compliance with all regulatory requirements. The position requires the development and implementation of standardized processes and procedures to enhance operational efficiency and accuracy. It is essential to ensure that all post-closing activities comply with federal, state, and local regulations, as well as company policies and procedures. The role involves close collaboration with the compliance team to stay updated on regulatory changes and ensure timely implementation of necessary adjustments. Regular audits will be conducted to identify areas for improvement and mitigate risk, while also collaborating with other departments, including underwriting, closing, and funding, to ensure seamless handoffs and efficient workflows. As a key point of contact for investors, auditors, and other external stakeholders regarding post-closing matters, the position requires building and maintaining strong relationships with key partners and vendors to support the post-closing process. Monitoring key performance indicators (KPIs) and implementing corrective actions as needed is crucial to ensure targets are met. The role also involves fostering a high-performance culture through effective coaching, mentoring, and development of team members. Identifying opportunities for process improvement and leading initiatives to enhance efficiency, reduce costs, and improve the borrower experience are also key responsibilities. Staying abreast of industry trends and best practices is necessary to ensure the company remains competitive and innovative in its post-closing operations, including the implementation of technology solutions and automation to streamline activities and improve accuracy.
Responsibilities
- Oversee all aspects of the post-closing process, including final document preparation, loan package delivery, investor review, and compliance with all regulatory requirements.
- Develop and implement standardized processes and procedures to enhance operational efficiency and accuracy.
- Ensure that all post-closing activities comply with federal, state, and local regulations, as well as company policies and procedures.
- Work closely with the compliance team to stay updated on regulatory changes and ensure timely implementation of necessary adjustments.
- Conduct regular audits to identify areas for improvement and mitigate risk.
- Collaborate with other departments, including underwriting, closing, and funding, to ensure seamless handoffs and efficient workflows.
- Serve as a key point of contact for investors, auditors, and other external stakeholders regarding post-closing matters.
- Build and maintain strong relationships with key partners and vendors to support the post-closing process.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed to ensure targets are met.
- Foster a high-performance culture through effective coaching, mentoring, and development.
- Identify opportunities for process improvement and lead initiatives to enhance efficiency, reduce costs, and improve the borrower experience.
- Stay abreast of industry trends and best practices to ensure the company remains competitive and innovative in its post-closing operations.
- Implement technology solutions and automation to streamline post-closing activities and improve accuracy.
Requirements
- Bachelor's degree with major course work in a related discipline preferred.
- 10+ years of work experience in mortgage post-closing operations, with at least 7 years in a leadership role.
- In-depth knowledge of mortgage lending regulations, investor guidelines, and post-closing processes.
- Strong critical thinking and problem-solving abilities, with experience in resolving complex issues within mortgage operations.
- Proven track record of driving operational efficiency, quality, and compliance in a mortgage post-closing environment.
- Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Proficiency in mortgage lending technology and software systems.
