SVP, Provider Operations - Remote

Sharecare - Juneau, AK

Full-time - Senior

Onsite - Juneau, AK

Professional, Scientific, and Technical Services

About the position

The SVP, Provider Operations at Sharecare is a senior leadership role focused on managing and optimizing organizational operations to drive revenue growth and client success. This position requires a strong background in operations management, with responsibilities that include directing activities aligned with company goals, enhancing client strategies, and ensuring high-quality service delivery. The SVP will lead a team, promote colleague engagement, and collaborate with various departments to achieve operational excellence.

Responsibilities

• Implement and enhance geography and client strategies.
• Hire and retain talent, providing clear direction and accountability to employees.
• Partner with sales and marketing to identify and manage new business opportunities.
• Coordinate closely with internal sales and technical service resources, communicating project statuses and success metrics.
• Manage client expectations to create a win for both the client and Sharecare.
• Establish strategies that maximize growth and profitability, optimizing workflow and capitalizing on new opportunities.
• Evaluate and maintain operational policies in collaboration with division leaders and executives.
• Manage key corporate initiatives and ensure revenue and profit budgets are met or exceeded.
• Review and approve plans to control budget spending and labor efficiency.
• Deliver key performance metrics and outcomes-based reports to customers in a timely manner.
• Analyze operations to evaluate performance and identify areas for improvement.
• Direct activities of functional specialties through managers, setting performance expectations.
• Establish annual fiscal budget and maintain relationships with finance partners for P&L evaluation.

Requirements

• Minimum of 10 years' experience in operations management leading large teams, preferably in healthcare.
• Bachelor's degree required; advanced business degree preferred.
• Services and software operations experience preferred.
• Previous experience in a medical setting is helpful.
• Excellent client-facing skills and commitment to customer satisfaction.
• Effective problem-solving skills.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in healthcare operations management.
• Advanced business degree.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities