About the position
The Candy Associate at Adams Fairacre Farms plays a crucial role in delivering exceptional customer service and maintaining the high-quality standards that the company is known for. This part-time position requires full availability and involves a variety of tasks aimed at ensuring customer satisfaction and product quality. The associate is responsible for greeting customers warmly, providing knowledgeable assistance, and fulfilling their requests efficiently. This includes wrapping selections, labeling ingredients, pricing, and bagging items that are repackaged. The associate must also ensure that all displays are well-stocked and rotated, keeping the department clean and organized at all times. In addition to customer service, the Candy Associate acts as the final line of quality control within the department. This involves checking for packaging issues, monitoring sell-by dates, and ensuring that all products are presented attractively. The associate is expected to be familiar with the various products available, including specialty items such as sugar-free and gluten-free options, and to rotate products regularly to maintain freshness. The role also includes receiving deliveries, checking weights for accuracy, and matching inventory to bills, as well as taking customer orders both in person and over the phone. Physical demands of the job include consistently lifting and moving up to 50 pounds, standing for the duration of the shift, and safely operating necessary equipment. The associate may also be involved in training new staff, merchandising candy displays, and preparing specialty drinks or treats as assigned. Overall, the Candy Associate is integral to creating a positive shopping experience for customers and upholding the standards of Adams Fairacre Farms.
Responsibilities
- Provide friendly, polite, and knowledgeable customer service.
- Greet customers personally and thank them for shopping.
- Wrap selections, label ingredients, and price and bag repackaged items.
- Rotate products to keep older items in front and ensure displays are stocked.
- Familiarize with available products, including specialty options.
- Regularly check products for quality and freshness.
- Receive and put away deliveries, checking weights for accuracy.
- Take customer orders in person and over the phone.
- Inform manager or supervisor when inventory is low.
- Conduct quality control checks on products for packaging issues and sell-by dates.
- Maintain cleanliness and organization in all areas of the department.
- Assist with merchandising candy displays as assigned.
- Train new associates if assigned.
- Fill self-serve bins as needed.
- Make dipped chocolates, lollipops, and specialty drinks if applicable.
Requirements
- Ability to communicate clearly with customers and co-workers.
- Must work efficiently and at a productive pace.
- Ability to follow all department safety policies and procedures.
- Must be able to concentrate on tasks to avoid injury and waste of product.
- Knowledgeable about Adams products and able to recommend ideas to customers.
Nice-to-haves
- Experience in a retail or customer service environment.
- Familiarity with candy and specialty food products.
Benefits
- Competitive hourly wage of $15 - $21.
- Flexible part-time schedule.
- Employee discounts on products.
