FirstBank - Lakewood, CO
posted 4 days ago
- Entry Level
Hybrid - Lakewood, CO
Management of Companies and Enterprises
About the position
The Contact Center Representative works in a fast-paced call center atmosphere focusing on either general customer service or online banking support. The Representative assists customers in an efficient, friendly and professional manner with a variety of banking questions over the telephone. This position develops and maintains a general working knowledge of all FirstBank products and services offered to assist customers with general troubleshooting and inquiries.
Responsibilities
- Assist customers with general banking or FirstBank product and service questions over the phone
- Develop and maintain a general working knowledge of all bank products and services
- Research customer issues and concerns across various products and services to pinpoint logical resolutions
- Achieve a general understanding of fraud trends occurring to identify possible fraud attempts
- Meet individual and department service level objectives
- Assist customers with general troubleshooting for FirstBank products and services
- Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
- Collaborate with other FBSS departments and branch operations in order to properly assist customers
- Perform other job duties and projects as assigned
- Understand and comply with all provisions of the Safety in the Workplace policy
Requirements
- Entry-level job with little or no prior relevant work experience in the function
- Bilingual in Spanish and English
Nice-to-haves
- Previous customer service experience
- Working knowledge of call center environment
Benefits
- Paid Time Off/paid leave programs
- 401K/Employee Stock Ownership
- United Healthcare medical
- MetLife dental
- VSP vision
- Employee tuition reimbursement
- Volunteer Time Off
- Short-Term Disability
- Long-Term Disability
- Group Life Insurance/AD&D
