Switchboard Operator

About the position

The Switchboard Operator is responsible for screening and routing all incoming calls to the practice. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

Responsibilities

• Receives and relays internal and external calls and provides general information according to protocol.
• Provide accurate information to expedite all calls.
• Be proactive with all patients by actively listening, showing a caring attitude and offering alternatives when necessary.
• Support and assist other office staff as needed, office and clerical activities as directed.

Requirements

• High School graduate or equivalent.
• Previous customer service experience preferred but not required.
• Basic computer skills and able to learn scheduling software.
• Excellent communication skills, both verbal and written.
• Ability to multi-task, manage details and organize efficiently and effectively.