About the position
We are seeking a dedicated and detail-oriented Switchboard Operator to join our Business Office team. This full-time position requires the operator to manage the switchboard effectively, ensuring that all incoming calls are handled promptly and professionally. The operator will also be responsible for entering payment information accurately and providing support with insurance claims processing. This role is crucial in maintaining smooth communication within the office and with external stakeholders, contributing to the overall efficiency of our operations. The Switchboard Operator will work a schedule that includes Monday through Friday, with the expectation of working every third Saturday morning. This position is ideal for someone who thrives in a busy environment and enjoys interacting with a variety of people. The successful candidate will be expected to demonstrate excellent communication skills, a positive attitude, and a strong commitment to teamwork. Attention to detail is essential, as the operator will be handling sensitive information and ensuring that all tasks are completed accurately. Previous experience in a medical office setting is preferred, as it will provide the operator with the necessary background to understand the specific needs and challenges of our business. We value diversity and encourage all qualified applicants to apply, as we are committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Responsibilities
- Operate the switchboard to manage incoming calls efficiently.
- Enter payment information accurately into the system.
- Assist with processing insurance claims as needed.
- Provide excellent customer service to callers and visitors.
- Maintain a positive and professional demeanor at all times.
Requirements
- Must have computer skills and experience.
- Excellent communication skills are required.
- A positive attitude and ability to work as a team player are essential.
- Attention to detail is a must.
- Medical office experience is preferred.
