System Administrator- Expert

Global Visse - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The System Administrator - Expert position is a Tier 3 role within the DIT Enterprise Endpoint Management Operations team, responsible for providing advanced support for endpoint security tools and infrastructure management. This role involves managing both managed and non-managed devices, ensuring security application support, and overseeing project management and documentation processes.

Responsibilities

• Provide primary support for Enterprise Endpoint Security tools including SCCM/MECM, Intune, Antivirus, Tanium, and AGPM.
• Manage Infrastructure Configuration and Remote Endpoint Management Support.
• Document processes and procedures related to endpoint management.
• Support managed and non-managed desktops, laptops, and mobile devices.
• Assist in project management and implementation efforts.

Requirements

• Extensive knowledge and skills with Intel/AMD-based computing equipment (Servers, Desktops).
• Demonstrable skills with MECM (inventory, software distribution, patch management, and PowerShell scripting on an Enterprise level).
• Extensive knowledge of Windows OS 10, 11, Windows Server 2016, and Active Directory.
• Experience with Microsoft Intune, M365, Office 2016, Visio, Project, and SharePoint.
• Strong LAN/WAN troubleshooting skills.
• Minimum of 2 years experience supporting and maintaining a MECM/SCCM enterprise environment.

Nice-to-haves

• Knowledge of Azure and Intune (MDM, MAM, Apple and WIN10 devices).
• Familiarity with Crowdstrike (Antivirus & Firewall on an Enterprise level).
• Understanding of Bitlocker & Defender (Anti-malware and encryption on Enterprise level).
• Some knowledge of Ivanti Admin patch management for non-Microsoft applications.