System Administrator I- Public Safety (PD)

$78,000 - $133,000/Yr

City Of Independence Missouri - Independence, MO

Full-time - Entry Level

Independence, MO

About the position

The System Administrator I for Public Safety at the City of Independence, Missouri, is responsible for the implementation, maintenance, and operation of a 24/7 Public Safety Information system. This system encompasses a police records management system, a computer-aided dispatch system for a combined police and fire communications unit, and mobile data terminals for both police and fire operations. The role requires coordination with other technology technicians within the city regarding the city-wide 700/800 MHZ radio system prime site and related infrastructure. The administrator acts as a liaison with the city technology services staff for the city-wide computer network system, ensuring continuous communication with the information systems vendor for troubleshooting issues and software/hardware upgrades. Additionally, the position involves training public safety personnel in the use of RMS, CAD, and MDT platforms. The essential job functions include establishing department standards related to public safety network software, server hardware, and network user access, all of which must adhere to established City Standards managed by Tech Services. The administrator will manage public safety hardware, propose upgrades, and seek continuous training to apply technical solutions to common problems. Responsibilities also include researching and recommending public safety network hardware and software, managing documentation of server hardware, investigating network-related problems, and serving as the point of contact for users with questions about the public safety network. The role requires performing various file and password services, training public safety employees on network applications, and assisting with the city-wide radio system and video system management. The administrator will also oversee the police building security access card system, ensuring compliance with CJIS security policies, and documenting procedures and solutions through various means such as flowcharts and diagrams. The position requires punctuality and timeliness in meeting performance requirements, including attendance standards and work deadlines, and the ability to operate a motor vehicle to conduct city business.

Responsibilities

• Implement and maintain a 24/7 Public Safety Information system including police records management and computer-aided dispatch systems.
• Coordinate with technology technicians regarding the city-wide 700/800 MHZ radio system and related infrastructure.
• Serve as a liaison with city technology services for the city-wide computer network system.
• Communicate continuously with information systems vendors for troubleshooting and upgrades.
• Train public safety personnel in RMS, CAD, and MDT platforms.
• Establish department standards for public safety network software and hardware.
• Manage public safety hardware and propose upgrades as necessary.
• Research and recommend public safety network hardware and software.
• Document server hardware and related connectivity issues.
• Investigate public safety network problems and troubleshoot as needed.
• Serve as the point of contact for user inquiries related to the public safety network.
• Perform file and password services for users as per security policy.
• Assist with programming radio equipment and managing radio tower sites.
• Manage and maintain the department's video system.
• Oversee the police building security access card system and ensure compliance with CJIS security policies.

Requirements

• Experience in managing public safety information systems or similar technology environments.
• Knowledge of network hardware and software management.
• Ability to troubleshoot technical issues and provide solutions.
• Strong communication skills for training and user support.
• Familiarity with CJIS security policies and procedures.

Nice-to-haves

• Experience with 700/800 MHZ radio systems.
• Knowledge of video system management in public safety contexts.
• Familiarity with police records management systems.

Benefits

• Health insurance coverage
• Retirement savings plan
• Paid holidays
• Professional development opportunities