System Administrator I

First Financial Bank - Abilene, TX

Full-time - Entry Level

Onsite - Abilene, TX

Credit Intermediation and Related Activities

About the position

The System Administrator I at First Financial Bank N.A. is responsible for providing first and second line technical support to internal staff. This role involves troubleshooting and resolving a range of technical issues, ensuring software applications are functional, and acting as a liaison between the development and technology teams. The position requires effective communication skills and the ability to analyze and implement software solutions.

Responsibilities

• Provide remote and on-site software installation services to ensure software applications are fully functional.
• Assist customers with the use and functionality of applications.
• Communicate customer needs and expectations to appropriate personnel.
• Notify personnel of any application issues that arise.
• Analyze transaction processing as needed.
• Act as a liaison between the development team and technology team.
• Serve as a Subject-Matter Expert and provide technical support for system implementations and capabilities.
• Identify software functionality and verify configuration parameters.
• Test, implement, and evaluate new or existing software/applications.
• Coordinate User Acceptance Testing (UAT) for software updates and new software introductions.
• Learn quickly and maintain attention to detail while communicating effectively.
• Proactively initiate positive change and make independent decisions.
• Analyze information skillfully and develop rational solutions to problems.

Requirements

• High school graduate or equivalent.
• Proficient in computer systems.
• Desire and ability to self-manage and learn diverse software applications.
• Detail-oriented and logical thinker with strong analytical skills.
• Capable of solving intermediate technical problems.
• Strong written and verbal communication skills.
• Experience in systems analysis and project management.

Nice-to-haves

• Familiarity with Office suite and overall PC operation.
• Experience in client software installation.
• Experience in banking or accounting software systems, specifically Jack Henry Core.