System Administrator II

B.E.A.T. Llc. - Bethesda, MD

Full-time - Mid Level

Bethesda, MD

Professional, Scientific, and Technical Services

About the position

The System Administrator II position at BEAT LLC involves managing and maintaining server operating systems and related infrastructure at the Walter Reed National Military Medical Center. The role focuses on ensuring the integrity, security, and availability of infrastructure platforms while providing technical support and guidance to staff. This position requires a proactive approach to system performance, security, and documentation, making it essential for the smooth operation of IT services in a healthcare environment.

Responsibilities

• Deploy, sustain and troubleshoot new or existing server operating systems and related infrastructure software and hardware.
• Administer day-to-day sustainment, integrity, security and availability of infrastructure platforms.
• Perform daily system backups, performance monitoring, capacity analysis, and maintain security posture of infrastructure systems.
• Create standard operating procedures, maintenance guides, and knowledge base articles for operational upkeep of infrastructure platforms.
• Act as the focal point for the installation and configuration of hardware and application software on system servers and personal computers.
• Maintain and manage security posture of assigned systems by performing security vulnerability patching in accordance with local regulations and policies.
• Create, facilitate, and manage user accounts access and privileges for assigned systems.
• Develop guidelines, standard operating procedures (SOPs), bulletins and flyers regarding the operation/use of assigned systems and services.
• Provide advice and guidance for IT related issues, including briefings to leaders and staff with identified potential solutions.
• Generate reports providing information and metrics in relation to organization requirements or compliance.
• Responsible for mandatory and/or regulatory personal training and maintain required IT certification.
• Analyze system operations to identify inefficiencies and take action to resolve problems and ensure optimal performance.
• Provide technical support services, including software and hardware installation, configuration, and troubleshooting.
• Develop and establish policies and procedures for the management of systems in accordance with applicable local regulations and policies.
• Establish effective professional working relationships with coworkers and customers.

Requirements

• Secret clearance required.
• CompTIA Security+ certification is mandatory.
• Strong problem-solving skills and technical support experience.
• Expertise in system security and data backup/recovery processes.
• Ability to perform independent thinking and manage difficult tasks.
• Strong written and oral communication skills.

Nice-to-haves

• Experience in a healthcare IT environment.
• Familiarity with regulatory requirements in healthcare settings.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.