System Administrator (IT)

$75,000 - $142,000/Yr

Santa Claran Casino Resort - Española, NM

Full-time - Mid Level

Remote - Española, NM

About the position

The Systems Administrator at Santa Claran Casino Resort is responsible for maintaining, upgrading, and providing support for the organization's software, hardware, and network infrastructure. This role requires quick problem diagnosis and resolution, effective communication of technical issues to the IT Management Team, and collaboration with various departments to address their technical needs. The Systems Administrator will also assist the IT Systems and Security Engineer in managing the network and systems infrastructure, ensuring security and efficiency in operations.

Responsibilities

• Assist in prioritizing and verifying completion of all Information Technology system administration projects.
• Participate in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures.
• Delegate assigned tasks to Junior Systems Administrator.
• Provide and input Evaluation information for Junior Systems Administrator.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring application service operations.
• Review and analyze existing applications effectiveness and efficiency, and develop strategies for improvement.
• Ensure appropriate training initiatives for new and existing staff.
• Communicate application service incidents and problems to key stakeholders.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes.
• Reinforce SLAs to manage end-user expectations.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Perform regular security monitoring to identify any possible intrusions or potential threats.
• Test and apply patches and upgrades on a regular basis to systems and applications.
• Perform periodic performance reporting to support capacity planning.
• Verify completion of scheduled jobs such as data backups and disaster recovery operations.
• Assist in developing and maintaining general administration standards and procedures for installations, configurations, and maintenance tasks.
• Develop and maintain technical documentation for all production systems and active projects.
• Maintain a thorough understanding of the basics behind the internet and its workings.
• Aids the Applications Administrators, Systems Administrators, and IT Support Team in administration and maintenance of applications and storage infrastructure.
• Keep all areas clean and sanitized as directed.
• Perform other duties as assigned.
• Monitor support ticketing system for all ticket status', updating notes, communicating with requesters, and completing all assigned tickets.
• Provide backup support for IT team members, including handling all incoming support calls, emails and walk-ins as required.

Requirements

• Associate degree in Computer Science, Management Information Systems, or equivalent certification training and related work experience.
• Relevant technical certifications: Network+, Security+ required at time of or during employment.
• Hands-on administration experience with Windows Server 2012/2008 required, and Microsoft Desktop support.
• Expert knowledge of system security concerns and vulnerabilities.
• In-depth knowledge and experience with VMware.

Nice-to-haves

• Microsoft, Cisco, VMware, or other relevant industry certifications a plus.
• Experience with data center infrastructure.
• Cisco or Meraki networking experiences a plus.

Benefits

• Competitive salary range of $75k - $142k per year.
• Opportunities for overtime and rotating schedules.