System Administrator L3

Jovian Concepts - Annapolis Junction, MD

Full-time

Annapolis Junction, MD

Professional, Scientific, and Technical Services

About the position

The System Administrator Level 3 position at Jovian Concepts, Inc. involves providing comprehensive Windows System Administration support for the Prime Program in the Annapolis Junction area. The role requires a TS/SCI Clearance with a Poly and focuses on the implementation, troubleshooting, and maintenance of IT systems, ensuring optimal performance and user support.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Requirements

• An active and current TS/SCI Clearance with a Poly is required.
• Fifteen (15) years' experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional System Administrator experience may be substituted for a bachelor's degree.
• IAT level II baseline certification as defined by DoD 8570.01-M is required.