System Administrator - Level III

Pivot Path Solutions

Full-time - Mid Level

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Pivot Path Solutions is seeking a highly skilled Level III System Administrator to manage and maintain the customer's server and network infrastructure, ensuring optimal performance, security, and availability. The role involves extensive experience in system installation, configuration, maintenance, performance tuning, and security management, aimed at helping customers adapt and thrive in changing market conditions.

Responsibilities

• Perform routine maintenance and support for servers, operating systems, and network devices.
• Ensure stability, integrity, and efficient operation of information systems and network infrastructure.
• Install, configure, and maintain system software, hardware, and related infrastructure.
• Ensure systems are set up according to organizational standards and operational requirements.
• Monitor system performance and resource utilization to identify and resolve issues proactively.
• Perform regular system performance tuning and optimization to maintain high levels of efficiency.
• Implement and enforce security policies to protect systems and data.
• Conduct regular security assessments and audits to ensure compliance with DoD and DHA security standards.
• Manage and execute backup and recovery processes to ensure data integrity and availability.
• Develop and implement disaster recovery plans to minimize downtime in case of system failures.
• Utilize incident management systems (e.g., MHS ServiceNow) to log, track, and resolve system-related incidents.
• Troubleshoot and resolve complex system issues promptly to minimize operational impact.
• Maintain detailed documentation of system configurations, changes, and incidents.
• Prepare and submit regular reports on system performance, issues, and resolutions.
• Work closely with network operations and other IT teams to ensure seamless integration and support of systems.
• Communicate effectively with stakeholders to provide updates on system status and address any concerns.
• Provide support and training to other team members and end-users on system-related topics.
• Develop and maintain knowledge base articles and standard operating procedures for system administration.
• Stay updated with the latest system administration technologies and best practices.
• Recommend and implement improvements to enhance the performance, security, and reliability of systems.

Requirements

• Bachelor's degree and/or equivalency.
• Six (6) years of progressive experience that demonstrate the required proficiency.
• Certification: IAT II Department of Defense Commercial Certificates for DoD 8570.01-M requirement and CE: CE: Professional level certification for supported technology, such as: A+ CE, CCNA Security, CND, CySA+, GISCP, GSEC, Network+ CE, SSCP.
• Clearance: Public Trust, Secret Clearance preferred.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Contribution on Dental and Vision Insurances.
• 100% Employer Paid Group Life Insurance, Short Term and Long-Term Disability.
• Safe Harbor 401(K) Plan.
• Health Saving Account (HSA).
• Healthcare Flexible Saving Account (FSA) and Dependent Care FSA.
• Education Reimbursement.
• Employee Referral Program.