System Administrator (MFAHD)

$78,700 - $165,300/Yr

CACI International - Hanover, MD

Full-time - Entry Level

Hanover, MD

Professional, Scientific, and Technical Services

About the position

CACI is seeking a System Administrator to join the Multi-Factor Authentication (MFA) Help Desk team, responsible for issuing and maintaining RSA, SIPR, and NIPR tokens. The role involves troubleshooting token requests, maintaining documentation, and providing metrics on distribution activities, all while ensuring effective communication with technical teams.

Responsibilities

• Perform basic troubleshooting for RSA Token requests.
• Gather information regarding RSA Token problems for escalation to the next level.
• Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
• Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
• Read, write, and maintain standard operating procedures and technical documentation.
• Produce and/or contribute to IT knowledge articles.
• Provide metrics on the distribution process and transfer related data to source systems for follow-on processing.

Requirements

• TS/SCI Clearance with polygraph
• Three (3) years of experience in a related field.
• Bachelor's degree in a technical discipline from an accredited college or university, or 4 years of additional experience may be substituted for a bachelor's degree, totaling 7 years' experience.

Nice-to-haves

• Expertise with Windows Operating Systems
• Understanding of computer security principles
• Ability to work in a customer service-oriented environment in a professional manner.
• Ability to work independently to triage issues and prioritize tasks.
• Strong organizational and management skills, including the ability to multitask.
• Experience with scripting using various scripting languages.
• Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.
• Ability to adhere to established processes and procedures and update SOPs as required.

Benefits

• Healthcare benefits
• Wellness programs
• Financial benefits
• Retirement plans
• Family support programs
• Continuing education opportunities
• Flexible time off benefits