System Administrator- Senior

V-Soft Consulting Group - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Senior System Administrator role at V-Soft Consulting involves providing technical support and customer service to both technical and non-technical clients. The position requires a strong understanding of Windows OS, M365, and various management tools, along with the ability to troubleshoot and resolve customer issues effectively. The role also includes responsibilities such as software installation, documentation of activities, and collaboration with internal teams and vendors.

Responsibilities

• Install software following security & internal processes.
• Document work activities in ServiceNow.
• Troubleshoot customer issues.
• Provide instruction while troubleshooting for remote customers.
• Assist with developing team processes & a knowledge base.
• Work with vendors on warranty cases.
• Collaborate with internal teams on technical issues.
• Work on special projects as needed.
• Support customers using good customer service skills.

Requirements

• 5 years of experience in customer support with strong communication skills for technical and non-technical customers.
• 5 years of experience with Windows OS & M365.
• 5 years of experience in imaging or provisioning new hardware equipment.
• 5 years of experience in tracking onboarding & shipping activities based on customer requests.
• 5 years of experience in following asset management processes for customer billing.
• 5 years of experience in testing Intune processes and providing feedback.
• 5 years of experience in testing upgrades and software changes.
• 5 years of experience in installing software following security & internal processes.
• 3 years of basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond.
• 3 years of basic knowledge of Macintosh Apple devices with a willingness to learn.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Competitive compensation