Arinc International Of Canada Ulc
posted 4 days ago
Full-time - Entry Level
Remote
10,001+ employees
About the position
The System Administrator role in LCC Operations Technology is responsible for providing front-line support to Legal, Contracts, and Compliance (LCC) practice areas and other RTX team members using LCC systems and tools. This position requires quick learning of systems, managing support requests, ensuring customer satisfaction, and maintaining access integrity for LCC applications. The role also involves developing use cases and supporting process-related inquiries while handling sensitive information with discretion.
Responsibilities
- Monitor support queue and ensure closed loop resolution of questions or requests.
- Develop relationships with Enterprise Services digital technology and business service partners to prioritize escalated support.
- Liaise with vendor support resources to submit and track break/fix or enhancement requests for LCC software.
- Engage LCC subject matter experts for process-related questions beyond normal support.
- Provide appropriate system access to users and ensure proper approvals are in place.
- Conduct system access audits to meet policy requirements.
- Support projects led by LCC Operations or practice area leaders as requested.
- Update training documentation and conduct user acceptance testing for LCC tools prior to deployments.
- Send mass communications to inform users of upcoming system changes.
- Update internal LCC websites and maintain LCC SharePoint sites.
- Support the creation of metrics and reports.
- Take vendor training to learn how to maintain and develop new use cases in LCC applications.
Requirements
- A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
- Experience working with business partners to help solve problems and escalate where necessary.
- Experience supporting tools or systems in a business environment.
- Demonstrated customer service experience.
- Advanced use of MS Office products, specifically Excel, Outlook, and PowerPoint.
Nice-to-haves
- Experience supporting legal, contracts, global trade, or ethics functions in a large enterprise.
- Experience with 'no code' development.
- Experience with SharePoint and Power BI.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
