System Administrator with MECM/SCCM, Systems Administrator

Alpha Omega - Washington, DC

Full-time - Mid Level

Washington, DC

51-100 employees

Merchant Wholesalers, Durable Goods

About the position

The System Administrator with MECM/SCCM role at Alpha Omega Integration LLC involves providing technical support and administration for IT systems, specifically focusing on Microsoft Endpoint Configuration Manager (MECM) and System Center Configuration Manager (SCCM). The position requires collaboration with teams to enhance operational efficiency and security, as well as mentoring staff and managing software deployments and updates. This role is essential in maintaining the standard operating environment for desktop and remote devices, ensuring effective communication and problem resolution within the organization.

Responsibilities

• Support Microsoft Endpoint Configuration Manager and Intune administration and engineering, including collection and query creation and management.
• Organize and provide support in the sustainment of end-point devices as part of a large enterprise.
• Collaborate with team and client to increase efficiency of processes while enhancing organizational security levels.
• Lead continuous improvement efforts within the team and work with support organization to improve operations and execution.
• Coordinate the maintenance of established standard operating environment (SOE) for desktop and remote devices.
• Plan and execute the update of Windows 10/11 systems to the latest builds.
• Coordinate and perform duties using tools to identify, mitigate risk, and remove vulnerabilities from desktops and remote devices.
• Coordinate and deploy patches and software updates on desktops, remote devices, and servers.
• Manage service request work assignment queues within the ticketing system (ServiceNow).
• Lead problem management efforts, identifying and resolving technical problems related to software deployments.
• Communicate effectively with a variety of audiences, working well within small and large team environments.
• Mentor staff in building troubleshooting skills.
• Create reports using SQL reporting and modify/build software packages/updates for applications.
• Create PowerShell scripts to resolve issues with MECM/SCCM clients and WMI repository.
• Create, test, and troubleshoot Group Policy Objects (GPOs).
• Create packages and deploy drivers and BIOS updates.
• Create images using sysprep or MDT process.

Requirements

• Minimum 5+ years of experience providing IT technical support or administering IT systems.
• Minimum 3+ years of experience working with MECM/SCCM.
• Strong PowerShell scripting experience.
• Strong experience with creating images using the sysprep or MDT process.
• Experience patching, deploying software, and resolving MECM/SCCM client problems.
• Knowledge and experience with Active Directory and creating GPOs.
• Experience in managing workforce task assignment.
• Strong prioritization, problem solving, diagnosis, and troubleshooting skills.
• Ability to work well under pressure with differing levels of leadership.
• Exposure to other network monitoring systems and IT Service Management (e.g., Splunk or similar).
• Experience using ITIL Ticket Management System - ServiceNow or equivalent.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with the ITIL 3 or 4 Framework.

Nice-to-haves

• BS degree with an emphasis on IT, Computer Science, or similar preferred.
• Security+ CE certification preferred.
• One or more of the following certifications are preferred - MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation.

Benefits

• Recognition and rewards for hard work through the H.E.A.R.T. program.
• Opportunities for professional growth and development.