System Administrator

Local Government Federal Credit Union - Brentwood, NC

Full-time

Brentwood, NC

Credit Intermediation and Related Activities

About the position

The System Administrator will manage and administrate daily systems operations, serving as the escalation point for Desktop Support Technicians. This role requires outstanding technical and communication skills, thriving in a fast-paced credit union environment. The position is high visibility and customer-focused, necessitating a positive attitude and a passion for delivering top-notch IT services. The System Administrator will support critical business IT services and engage with key stakeholders to ensure consistent IT service and performance across the enterprise.

Responsibilities

• Install and configure VMware virtualized desktop and server images adhering to credit union standards.
• Diagnose and resolve communications, hardware, and operating system problems.
• Implement and monitor system security procedures.
• Provide advanced technical support for desktops, laptops, printers, software, and other associated hardware.
• Assist Desktop Support Technicians with Level I/II issues and provide Level III support.
• Support the management of all Windows Servers Operating Systems for administrative and transactional systems.
• Participate in planning, designing, and developing VMware virtualization for server and desktop environments.
• Manage and maintain a consistent client patch management process for compliance with vendor security and bug-fix releases.
• Research, recommend, install, and test hardware, software, and network configurations for computer and server systems.
• Monitor and test systems performance for potential bottlenecks and implement solutions.
• Test and evaluate software and hardware products for applicability to agency operations.
• Develop documents and procedures for the design, operation, and troubleshooting of virtualized platforms.

Requirements

• Associate's degree in computer science or information technology.
• 5-7 years of experience supporting Windows Systems in an enterprise environment.
• 3-5 years of experience managing and administrating desktop and server environments, including deployment and application installation.
• Practical experience with IT Infrastructure, Cloud (AWS/Azure), Virtual Server environments (e.g., VMWARE), Microsoft Active Directory, Microsoft Office 365, SharePoint, and Security.
• Intermediate level understanding of Microsoft Office/365 and VMware VDI environments.
• Ability to function in a consumer business office environment and utilize standard office equipment.
• Ability to lift a minimum of 25 lbs.

Nice-to-haves

• Bachelor's degree in computer science or information technology.
• Advanced writing skills in documenting procedures and configurations.
• Strong experience in managing infrastructure solutions across storage, disaster recovery, BCP, virtualization, networking, and systems administration.
• Familiarity with core banking systems and ancillary applications.
• Familiarity with industry frameworks such as NIST and ITIL, and regulatory areas such as NCUA, FDIC, and PCI.
• Experience with IT process and organization change management.

Benefits

• Opportunities for professional advancement and individual growth.
• Dynamic workplace environment.