Unclassified - Phoenix, AZ
posted 4 months ago
As a Systems Administrator at CyraCom, you will play a crucial role in ensuring that our computing applications and resources are both efficient and effective. Your understanding of the importance of these resources will directly contribute to the quality of service we provide to our customers. You will embody the spirit of collaboration, guiding your daily interactions and behaviors to foster a supportive team environment. Your commitment to continuous improvement will be evident as you listen to, learn from, and teach those around you, striving to enhance the standing of the Systems Administration team. In this role, you will balance tactical execution with strategic thinking, gradually shifting towards a higher percentage of project work. This position is permanently remote, with occasional travel required to various sites across the US. In your day-to-day responsibilities, you will serve as an escalation path for our user base, delivering accurate and responsive resolutions to helpdesk requests, either individually or collaboratively. You will propose and implement practical improvement ideas that enhance our computing applications and resources, as well as the overall technology team and company. Monitoring performance will be a key aspect of your role, as you will need to notify and remediate issues related to critical business processes involving servers, services, hardware, software, and peripherals. You will maintain, support, and improve company servers, data storage, backup services, and back-end applications at all new and existing sites. As a subject matter expert in your domain, you will stay informed about technology trends and best practices. You will drive software management, including updates, permissions, troubleshooting, and actively participate in new purchase decisions. Promoting individual and team growth will be essential, as you will transfer knowledge bi-directionally through training sessions and informal conversations. Recognizing the importance of proper documentation, you will update existing procedures and create new ones as necessary. Your willingness to work nights and weekends occasionally will ensure that you can support the business effectively. Thriving in a team environment, you will enjoy collaborating with IT resources, Project Managers, Sales, Marketing, and Operations.