System Administrator

Local Government Federal Credit Union - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

101-250 employees

Credit Intermediation and Related Activities

About the position

The System Administrator will be responsible for managing and administrating daily systems operations, serving as the escalation point for Desktop Support Technicians. This role requires outstanding technical and communication skills, thriving in a fast-paced credit union environment. The position is high visibility and customer-focused, necessitating a positive attitude and a passion for delivering first-class IT services. The System Administrator will help drive consistent IT service and performance across the enterprise and engage with key stakeholders and functional peers.

Responsibilities

• Install and configure VMware virtualized desktop and server images adhering to credit union standards.
• Diagnose and resolve communications, hardware, and operating system problems; implement and monitor system security procedures.
• Provide advanced technical support for desktops, laptops, printers, software, and other associated hardware connected to a user's device and business servers.
• Assist Desktop Support Technicians with Level I/II issues and provide Level III support, troubleshooting and fault isolation on computers, servers, and related system components.
• Support the management of all Windows Servers Operating Systems supporting credit union operations for both administrative and transactional systems.
• Participate in the planning, designing, and developing of VMware virtualization for both server and desktop environments.
• Manage and maintain consistent client patch management process to ensure compliance of all endpoints with vendor security and bug-fix releases.
• Research, recommend, install, and test hardware, software, and network configurations for computer and server systems to meet credit union needs.
• Manage the monitoring and testing systems performance for potential bottlenecks, identifying possible solutions, and implement those fixes.
• Test and evaluate software and hardware products to determine applicability and value to agency operations.
• Develop documents and procedures for the design, operation, and troubleshooting of virtualized server and desktop platforms.

Requirements

• Associate's degree in computer science or information technology.
• 5-7 years of experience in supporting Windows Systems in an enterprise environment.
• 3-5 years of experience managing and administrating desktop and server environments, including deployment, application installation, and ongoing full stack support technologies.
• Practical experience with IT environments: IT Infrastructure, Cloud (AWS/Azure), Virtual Server environments (e.g., VMWARE), Microsoft Active Directory, Microsoft Office 365, SharePoint, and Security.
• Intermediate level understanding of Microsoft's Office/365 and family of products (Outlook, MS/Word, MS/Excel, etc.) and VMware VDI environments.
• Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
• Travel required sometimes.

Nice-to-haves

• Bachelor's degree in computer science or information technology.
• Advanced writing skills in documenting procedures and configurations that are clear and concise.
• Strong experience in managing infrastructure solutions across storage, disaster recovery, BCP, virtualization, networking, systems administration.
• Familiarity with core banking systems and ancillary applications.
• Familiarity with industry frameworks such as NIST and ITIL as well as regulatory areas such as NCUA, FDIC, and PCI.
• Experience with IT process and organization change management as well as increasing maturity levels in IT processes.

Benefits

• Excellent 401k and education assistance.