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Innosoul - Columbia, SC
posted about 2 months ago
About the position
The System Analyst will play a crucial role in the procurement, development, and implementation of a new electronic infectious disease surveillance system (EDSS) for the State. This position involves enhancing the current system, Maven SCION, while ensuring compliance with national standards for disease reporting and management. The analyst will assess business needs, determine project scope, oversee system testing, and provide user support in a collaborative team environment.
Responsibilities
- Study and learn system capabilities assigned
- Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices
- Work with Program Area System Owners to learn their business functions and needs
- Provide system user support
- Assist staff in resolving system-related problems
- Assist with System user account permissions and security
- Provide and assist with system user training when onboarding new staff as well as individual training
- Attend and provide program area support SCION related events as needed
- Create and maintain supporting system and training documentation
- Maintain SharePoint content associated with system collaboration sites
- Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness
- Monitor and Identify system data quality issues and work to improve data accuracy
- Review and monitor usage reports
- Assist with the system software life cycle process
- Coordinate and assist with system testing and production validation
- Work with Program Area and IT to present key information for improvements
- Maintain system protocols by writing and updating procedures
- Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management.
Requirements
- Knowledge of Information Technology Field, best practices, organization, and operations
- Ability to learn new systems and become an expert
- Excellent written, oral, and interpersonal communication skills
- Excellent Customer Service skills and provide system support
- O365 products and Applications (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
- System Analysis, monitoring, and reporting on system performance and data quality
- Flexible and easily adapts to changing priorities
- Experience with Ticketing Systems
Nice-to-haves
- Ability to establish positive working relationships with technical staff, customers, and others involved in data-centric management
- Microsoft Visio
- MS Office 365
- Experience with Ticketing Software
- Experience with industry standard information security practices
Benefits
- Remote work availability up to 50%
- Flexible working hours
- Onsite support and resources provided by DPH
