System & Data Analyst

$62,000 - $115,000/Yr

Dartmouth College - Hanover, NH

Full-time

Hanover, NH

Educational Services

About the position

The System & Data Analyst position at Dartmouth College is a critical role within the Tuck Admissions and Financial Aid team, reporting directly to the Director of Admissions Operations. This position is designed for a hands-on technical lead who will oversee admissions business operations, systems, technical processes, analytics, and various associated activities. The analyst will leverage their technical knowledge and analytical skills to work with the Customer Relationship Management (CRM) system, Slate, ensuring that admissions processes are efficient and effective. In this role, the analyst will be responsible for troubleshooting system-related issues, maintaining data integrity within enterprise systems, and managing the lifecycle of major projects. This includes leading team meetings to identify and document requirements, creating project plans and timelines, and implementing functionality while ensuring compliance with accreditation standards and privacy laws. The analyst will also deliver technical training to admissions and financial aid colleagues, ensuring that all team members are equipped to utilize the systems effectively. The position requires collaboration with various departments to share data throughout the recruitment and admissions funnel, developing queries, reports, and dashboards using tools such as Slate, PowerBI, and Excel. The analyst will contribute to departmental initiatives and maintain process structures to meet the needs of the admissions team, demonstrating a commitment to diversity, inclusion, and cultural awareness in all interactions.

Responsibilities

• Serve as the hands-on technical lead for admissions business operations and systems.
• Troubleshoot system-related issues with external and internal users.
• Perform maintenance through the admissions lifecycle ensuring data accessibility and overall system functionality.
• Maintain data integrity within enterprise systems such as Slate and Banner.
• Manage Slate and incoming/outgoing data feeds, including all Slate system modules.
• Lead major projects by creating project plans, timelines, and technical documents.
• Deliver technical training to admissions and financial aid colleagues.
• Ensure compliance with accreditation standards and privacy laws.
• Develop queries, reports, and dashboards using Slate, PowerBI, and Excel.
• Collaborate with various departments to share data throughout the recruitment and admissions funnel.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Prior SQL coding and JavaScript development experience in a work environment.
• Knowledge of enterprise information systems and business intelligence analytics.
• Two or more years of progressively responsible experience in a complex technical environment.
• Experience delivering high-quality business analytics using PowerBI, Tableau, or comparable tools.
• Strong organizational and project management skills with high attention to detail.
• Ability to work professionally under pressure with various stakeholders.
• Ability to work collaboratively in a team environment.

Nice-to-haves

• Advanced skills in managing and supporting Slate or other educational CRM systems.
• Experience with a student information system, such as Banner.
• Understanding of admissions systems from experience in a complex technical admissions environment.
• Project management experience with business partners, including lead responsibility in software development cycles.