System Engineer 3 - Unified Communications Specialist - MS Teams (M365)

Orion Consortium - Annapolis Junction, MD

Full-time

Annapolis Junction, MD

Professional, Scientific, and Technical Services

About the position

The Unified Communications Specialist will play a pivotal role in leading the migration and adoption of Microsoft Teams as the primary unified communications platform within the organization. This position requires a deep understanding of various communication technologies and the ability to design, implement, and manage Microsoft Teams environments effectively. The specialist will be responsible for configuring, customizing, and integrating Microsoft Teams with other systems to ensure a seamless communication experience across the organization. In addition to managing Microsoft Teams, the specialist will provide technical expertise and support for other communication services, including Skype for Business, Jabber, Cisco CMS, Video Teleconferencing (VTC), and Oracle Session Border Controllers (SBCs). The role involves ensuring intercommunication between various platforms and services, which is critical for maintaining operational efficiency. Collaboration with IT teams and stakeholders is essential to gather requirements, define project scopes, and deliver solutions that align with business needs. The specialist will conduct thorough testing and troubleshooting to ensure the reliability and performance of unified communications systems. Documentation is also a key aspect of this role, as the specialist will develop and maintain system configurations, processes, and procedures. Training end-users on the effective use of unified communications tools and platforms is another important responsibility. The specialist will monitor system performance, analyze trends, and implement necessary optimizations and upgrades. Staying current with industry trends and technologies related to unified communications will enable the specialist to recommend improvements or enhancements to the existing systems.

Responsibilities

• Lead the migration and adoption of Microsoft Teams as our primary unified communications platform.
• Design, implement, and manage Microsoft Teams environments, including configuration, customization, and integration with other systems.
• Provide technical expertise and support for Skype for Business, Jabber, Cisco CMS, VTC (Video Teleconferencing), Oracle SBCs (Session Border Controllers), and other communication services.
• Ensure seamless intercommunication between various communication platforms and services.
• Collaborate with IT teams and stakeholders to gather requirements, define project scopes, and deliver solutions aligned with business needs.
• Conduct thorough testing and troubleshooting to ensure the reliability and performance of unified communications systems.
• Develop and maintain documentation, including system configurations, processes, and procedures.
• Train end-users on the effective use of unified communications tools and platforms.
• Monitor system performance, analyze trends, and implement optimizations and upgrades as needed.
• Stay current with industry trends and technologies related to unified communications and recommend improvements or enhancements.

Requirements

• Ability to manage complex projects and work effectively in a cross-functional team environment
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Excellent problem-solving skills and a proactive approach to addressing issues
• Experience with Skype for Business, Jabber, Cisco CMS, VTC systems, Oracle SBCs, and other unified communications technologies
• Proven experience as a Unified Communications Specialist or similar role, with a focus on Microsoft Teams migration and administration
• Strong expertise in Microsoft Teams administration, including voice and video integration, channels, chat, and collaboration tools

Nice-to-haves

• Ability to collaborate effectively with cross-functional team