System Engineer/Incident Management

$80,000 - $80,000/Yr

GovCIO - Baton Rouge, LA

Full-time

Remote - Baton Rouge, LA

About the position

GovCIO is seeking a remote Incident Manager responsible for overseeing incident management processes and ensuring the effective administration of IT systems. This role involves maintaining and improving system performance, security measures, and documentation, while also utilizing tools like ServiceNow, Jira, and Confluence to enhance operational efficiency.

Responsibilities

• ServiceNow administration and development
• Jira and Confluence administration
• Process and documentation improvement
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
• Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware
• Provides regular monitoring and analysis regarding short and long-range planning for in-house systems
• Prepares or ensures that appropriate documentation exists, including operational instructions
• Writes or modifies basic scripts to resolve performance problems and automate administration tasks
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes

Requirements

• Bachelor's degree with 2-5 years of system incident response experience (or commensurate experience)
• Ability to maintain a public trust clearance