System Engineer (VOIP)

Allegis Group - Inver Grove Heights, MN

Full-time - Mid Level

Hybrid - Inver Grove Heights, MN

10,001+ employees

Administrative and Support Services

About the position

We are seeking an experienced Systems Engineer (Voice) to join the IT Global Infrastructure team. This hybrid position focuses on enterprise support for Microsoft Teams as a phone solution and supporting Contact Center solutions. The ideal candidate will possess excellent communication skills, the ability to analyze and problem-solve independently, and prioritize tasks effectively to meet deadlines.

Responsibilities

• Support Migration efforts to Microsoft Teams voice platform.
• Contact Center requirements gathering, design, configuration, and support.
• Perform routine and complex administration for voice systems and services.
• Develop telecommunication solutions to address user needs.
• Design, develop and test communications software programs.
• Develop and implement project plans for new telecom technologies and systems.
• Research, negotiate and provide inputs for cost benefit analysis on telephony projects.
• Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.
• Maintain telephony related hardware, software, and infrastructure.
• Monitor, log, track and resolve hardware, software, and infrastructure deficiencies.

Requirements

• High School Diploma (or equivalent)
• 2+ years of experience in Information Technology and/or IT Architecture and Engineering
• Experience with Microsoft Teams Voice
• Experience with Contact Center as a Service (CCaaS) platforms such as Five9, NICE, Genesys or Cisco
• Ability to work with the business to gather business requirements
• Secured SIP trunk connectivity
• Migration of legacy phone systems into Microsoft Teams Voice
• TDM, IP-PBX, and VM/UM integration
• PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
• PSTN connectivity - ISP provisioning/management
• Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors
• Deployment of Microsoft Teams in a complex enterprise environment
• Advanced expertise in complex enterprise application of telephony protocols/methodology.

Nice-to-haves

• Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology Management, or related field
• 4+ years of telecommunications experience
• QOS/COS traffic shaping/bandwidth throttling
• Monitoring, packet capture and analysis and troubleshooting IP voice issues.