System Engineer

$71,739 - $121,555/Yr

Avista Corporation - Spokane, WA

Full-time - Entry Level

Hybrid - Spokane, WA

251-500 employees

Utilities

About the position

The System Engineer is responsible for the planning, analysis, design, implementation, training, and support of infrastructure technology systems. This role involves collaborating with customers to define technology requirements, researching and engineering technical solutions, and managing multiple concurrent projects. The engineer will maintain customer and vendor relationships, execute technology refresh programs, and ensure the availability and quality of infrastructure technology systems.

Responsibilities

• Routine performance and capacity reporting, forecasting and planning.
• Execute assignments in compliance with department KPI targets.
• Develop and deploy engineering models that best support Service Level Requirements.
• Maintain inventories of technology assets to ensure maintenance and support contracts compliance and avoid license compliance issues.
• Develop and execute RFPs to research and recommend technology solutions.
• Delegate routine technical and administrative functions to IT staff and provide ongoing direction.
• Troubleshoot complex system design issues and provide root cause analysis.
• Analyze and optimize system designs for a high level of efficiency and reliability.
• Audit system configurations against desired state standards.
• Maintain annual education and certification programs.
• Maintain expert knowledge of technology hardware, operating systems, networking, communication systems, telecommunications, and infrastructure applications specific to assigned areas of responsibility.
• Research and resolve the most complex problems with the ability to develop and execute creative solutions.
• Available to work outside of normal business hours as required.
• Available to be on call 24x7.

Requirements

• BA/BS in Information Systems, Computer Science, MIS, Mathematics, Engineering or related field.
• Active bachelor junior/senior OR BS/BA program internship for Associate System Engineer.
• Depending on discipline: Microsoft Certified Solutions Expert (MCSE), Microsoft 365 Certified: Endpoint Administrator Associate preferred, VMware Certified Associate (VCA), Citrix Certified Associate (CCA) preferred, ITIL Foundation preferred.
• 0 to 1 year of relevant experience for Associate System Engineer.
• 2 years of relevant experience for System Engineer I.
• 6 years of relevant experience in an enterprise-size company (500 or more employees) for System Engineer II.
• Technology management skills, excellent oral and written communication skills, proven analytical problem-solving skills.

Nice-to-haves

• Demonstrated technology leadership abilities.
• Good process orientation and a basic understanding of the value delivered by developing and validating engineering models with customer requirements.
• Excellent communication skills with a successful track record in a high demand, cross-functional, multi-discipline team environment.

Benefits

• Medical, dental, vision, life, and disability coverage.
• Retirement benefits.
• Incentive plans.
• Wellness resources.
• Time-off programs.