System Engineer

About the position

Symbotic is seeking a System Engineer to run our system control center to ensure critical issues are communicated to the cross-functional teams to ensure best system performance. You will drive CI (continuous improvement) and troubleshooting projects by identifying root cause issues and partnering with cross-functional teams to drive execution of performance criteria of the system. The System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.

Responsibilities

• Monitor health of the automated adapters, vertical lifts, and automated robotic vehicles.
• Responsible for the troubleshooting of advanced system and operational issues.
• Communicating technical concepts clearly and concisely to site teams and customers.
• Document and report issues to engineering teams and work with them on a solution.
• Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.
• Ability to step in and effectively backfill key Symbotic on-site roles.
• Partner heavily with customers and other internal and external clients.
• Assist in escalation as required to support teams to solve production impacting problems.
• Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution, in a context of change focused on production.
• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers' processes and procedures are met daily.

Requirements

• Bachelor's degree in electrical or software Engineering, Computer Science, Automation Engineering or related discipline; or equivalent work experience.
• Minimum of 2 years' experience with automated systems.
• Brings experience and ability to learn; PLC (Allen Bradley, Siemens), Robot (ABB), and Software languages such as; SQL, Linux, Python.
• Excellent hands-on experience with assembling, operating, and troubleshooting robotics and electro-mechanical systems.
• Being able to work under pressure and in an environment of changing priorities.
• A desire to learn new equipment and assist team members as needed.
• A high sense of urgency.