System Engineer

$67,200 - $89,600/Yr

Clinisys - Tucson, AZ

Part-time - Mid Level

Tucson, AZ

Professional, Scientific, and Technical Services

About the position

The IT Services position in Tucson focuses on maintaining and assisting with essential IT operations, including network infrastructure, data center operations, servers, storage, and virtualization. The role aims to deliver high standards of service by addressing user requests, prioritizing tasks, and identifying service improvements. Additionally, the position serves as an escalation point for the L1/L2 support team and collaborates with the ICT System Engineering team on project work.

Responsibilities

• Work with and follow the guidance of the Infrastructure Manager.
• Comply with the CliniSys codes of conduct and guidelines.
• Maintain and assist in maintaining essential IT operations, including Network Infrastructure, Data Center operation, Servers, and Storage, and Virtualization.
• Troubleshoot network, hardware (Server/storage/users systems), and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures.
• Proactively monitor system performance.
• Coordinate the periodic maintenance of System updates.
• Provide next-level support for the Helpdesk team to ensure timely resolution of desktop applications, workstations, and related equipment problems with limited disruptions.
• Perform patching for Windows, Linux, and other operating systems and third-party components.

Requirements

• Five to seven years of experience within an ICT or software provider organization.
• Experience in infrastructure architecture, data centers, and servers.
• Good exposure to Microsoft technologies in an operational state.
• Strong networking capabilities including switching, routing, firewalls, and wireless.

Nice-to-haves

• Good troubleshooting workflow and knowledge of troubleshooting tools.
• Ability to solve problems with a consistent, measured approach.
• Good knowledge of Networking, installation & configuration of Router and managed Switches.
• Installing & configuring Firewall, VPN.
• Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration.
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual server.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Tuition assistance