System Services, Onsite Support

$60,000 - $95,000/Yr

TATA Consulting Services - West Chester, PA

West Chester, PA

Professional, Scientific, and Technical Services

About the position

The position involves maintaining an asset management and inventory database to accurately track computer equipment across global locations. The role requires providing imaging and application installation for computer laptops, desktops, and mobility equipment. Additionally, the individual will provide inventory and hardware support for corporate and remote locations, including mobility hardware. Following the agreed ticket handling service delivery metrics (SLAs) for service desk tickets, requests, and incidents is essential. Establishing and maintaining customer relationships and satisfaction regarding IT customer service and support is also a key responsibility. The role includes logistical support of IT equipment, which encompasses fulfillment, shipment, and receipt of inbound and outbound hardware. Other projects and duties may be assigned as required, including allocating time appropriately for the recovery and recycling of end-of-life equipment. Adherence to Teva Safety, Health, and Environmental policies and procedures is mandatory. The candidate should possess the ability, willingness, and flexibility to come in early or stay late depending on the level of need.

Responsibilities

• Maintain asset management and inventory database to accurately track computer equipment across global locations.
• Provide imaging and application installation for computer laptop, desktop, and mobility equipment.
• Provide inventory and hardware support for corporate and remote locations including mobility hardware.
• Follow the agreed ticket handling service delivery metrics (SLAs) for given service desk tickets, requests, and incidents.
• Establish and maintain customer relationships and satisfaction regarding IT customer service and support.
• Responsible for logistical support of IT equipment including fulfillment, shipment, and receipt of inbound and outbound hardware.
• Allocate time appropriately to include proper recovery and recycling of end-of-life equipment.
• Follow Teva Safety, Health, and Environmental policies and procedures.

Requirements

• Ability to maintain an asset management and inventory database.
• Experience in imaging and application installation for computer equipment.
• Knowledge of inventory and hardware support for corporate and remote locations.
• Familiarity with service desk ticket handling and SLAs.
• Strong customer service skills and relationship management.
• Logistical support experience for IT equipment.
• Ability to manage time effectively for various projects and duties.