IBMposted 8 months ago
$41,000 - $62,000/Yr
Full-time • Entry Level
Sandy Springs, GA
Computer and Electronic Product Manufacturing

About the position

The Systems Services Representative at IBM is responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components in a data center environment. This role serves as the primary technical interface to clients, ensuring high levels of client satisfaction through effective service delivery and technical support. The representative will also provide advice on preventive maintenance and operational factors that may impact product performance, while managing critical situations until resolved.

Responsibilities

  • Coordinate hardware and software support and delivery of operational services for clients.
  • Advise clients on preventive maintenance, configuration, operation, and environmental factors affecting product performance.
  • Ensure high client satisfaction with service delivery and technical support.
  • Manage critical situations as the technical interface to clients until resolved.
  • Perform systems assurance, problem determination, and relocation of systems and products as needed.
  • Travel locally within the assigned territory to support client needs.

Requirements

  • Experience in customer service and customer interaction.
  • Basic computer knowledge (e.g., understanding of hard drives, RAM, IP addresses).
  • Demonstrated mechanical aptitude and ability to follow instructions for repairs or replacements.
  • Comfortable using various tools for installation, maintenance, or repair tasks.
  • Strong problem-solving skills.
  • Self-motivated and enjoys working in a team environment.

Nice-to-haves

  • Technical School Degree/Diploma.
  • Prior experience in field repair of computer or mechanical equipment.

Benefits

  • Medical & prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Mental health & well-being support
  • 8 paid holidays
  • 56 hours paid sick time
  • 80 hours paid vacation
  • Life insurance
  • 401(k) plan
  • Financial counseling
  • Employee Stock Purchase Plan
  • Paid family medical leave
  • Disability benefits
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