System Support Manager-Engineering & Construction Applications

Brightspeed - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

The System Support Manager for Engineering & Construction Applications at Brightspeed is responsible for overseeing the development and maintenance of systems that support the Engineering and Construction team. This role involves evaluating, designing, documenting, implementing, testing, and ensuring the performance of various systems. The manager will work closely with internal IT partners and third-party development teams to align application and process goals, drive automation, enhance process efficiency, and support customer service.

Responsibilities

• Oversee solutioning, developing, and maintaining systems for the Engineering and Construction team.
• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack.
• Define, document, design, test, and implement strategies to enhance and support Network Systems.
• Work directly with internal and external IT partners and end users.
• Support the IT Agile process with strong knowledge of JIRA, SQL, Dashboards, and Kanban.
• Troubleshoot and deliver technical bug resolution requirements to IT and third-party developers.
• Perform root cause analysis post system outages.
• Balance priorities from complex cross-functional teams while developing innovative system solutions.
• Build technical guidelines for Learning & Development and end-user self-serve consumption.
• Present program updates and status to leadership and stakeholders.

Requirements

• Bachelor's degree in Network Technology/Engineering or relevant professional experience.
• 7 years of experience in the Telecom industry and Network systems.
• Experience with software development lifecycle and technical project management.
• Knowledge of IT systems requirements and development, agile processes, end-to-end and UAT testing.
• Application-specific experience with IQGeo, GIS, ESRI, ArcGIS, AutoCAD, MicroStation.
• UI/UX experience with JavaScript and React JS.
• Experience with data visualization tools such as Power Platform, Big Query, or Data Lake.
• Experience with PL/SQL development specific to PostgreSQL, Oracle, and MySQL databases.
• Demonstrated experience in crisis management.
• Firm grasp of networking concepts including Fiber and PON networks.
• Ability to understand and explain complex technical information.
• Experience with the latest trends in technology for mobile and web.

Nice-to-haves

• Master's degree.
• Experience with scripting languages such as Python and UNIX.
• PMP Certification.
• Application-specific experience with Fireworks, Bidmaster, Network Design System, TIRKS, WFMT, DataNet, FT3(Atlassian), CDMMS, ARMOR, Sitetracker, Salesforce, MARTENS, Optius/Oden, Omnivue, TNMS, E2.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance