System Support Specialist

Capital Metropolitan Transportation Authority - Austin, TX

Full-time - Entry Level

Austin, TX

General Merchandise Retailers

About the position

The System Support Specialist is responsible for providing hardware and software support for Edge Devices, including troubleshooting microcomputer operations, installing and maintaining various devices, and offering user support and training. This role involves managing user access, assisting with hardware and software management, and ensuring compliance with safety and security policies.

Responsibilities

• Diagnose and resolve user problems.
• Train internal customers on Edge Device software.
• Manage user access to software.
• Provide after hours on-call support on a rotational basis.
• Assist in installation and minor maintenance of Edge Device hardware.
• Assist in contracted maintenance and license management.
• Assist in inventory maintenance for Edge Devices.
• Assist in installation of upgrades and minor maintenance for Edge Device software.
• Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.).
• Provide technical support on projects as assigned.
• Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies.

Requirements

• High school diploma or equivalent.
• One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship.
• Knowledge of Microsoft Windows architecture and customer service concepts.
• Ability to teach software usage and solve user problems.
• Good oral and written communication skills.
• Ability to coordinate several diverse job requirements and projects.
• Ability to lift and carry 70 lbs. with assistance.

Benefits

• Free and reduced-fare transit service.
• Access to onsite gym and trainers.
• Onsite award-winning Childcare and Learning Center for children ages 6 months to 6 years.