System Support Specialist

$70,000 - $85,000/Yr

Dow Jones - White Oak, PA

Full-time - Mid Level

White Oak, PA

Chemical Manufacturing

About the position

The System Support Specialist at Dow Jones plays a crucial role in providing support, maintenance, and operation of electronic and electromechanical systems used in the production of publications. This position involves integrating new technologies, maintaining corporate technology standards, and ensuring the quality of publications across various corporate locations.

Responsibilities

• Support the integration of new technologies into the operation.
• Provide technical assistance, guidance, and training to staff and customers.
• Maintain corporate technology and publication quality standards.
• Implement the corporate technology direction, including desktop and server hardware, telephony, operating systems, middleware, messaging, network architectures, and electromechanical equipment.
• Implement high availability platforms and business resumption planning architectures.
• Act as a liaison for vendors during installation, rearrangement, and/or removal of equipment.
• Perform system software, application, and hardware upgrades.
• Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
• Implement and maintain training programs.
• Perform investigation and analysis to solve problems.
• Provide hardware and systems software support, including ancillary software products.
• Direct trouble resolution activities, coordinating with technical staff, vendors, and carriers.
• Notify management and customers of network/systems troubles through a tiered notification and escalation process.
• Organize, conduct, and document post-mortems for network and system problems.
• Perform limited system administrator functions.
• Be responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service, and implementation success.

Requirements

• 3-5 years experience supporting related technologies.
• Hands-on knowledge of applicable technology models.
• Hands-on knowledge of technology architectures and products.
• Hands-on knowledge of computer system hardware.
• Hands-on knowledge of network topologies and hardware.
• Working knowledge of middleware integration and networking software.
• Hands-on knowledge of diagnostic hardware and software tools.
• Ability to communicate effectively, both written and oral.
• Technical Degree or equivalent military training or related work experience.

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program