Systems Administrator Assoc

University Of Michigan - Ann Arbor, MI

Full-time

Remote - Ann Arbor, MI

Educational Services

About the position

The Windows Virtualization System Administrator at the Inter-university Consortium for Political and Social Research (ICPSR) is responsible for managing Windows servers and virtualized desktops, ensuring high-quality platforms and customer service. This role involves problem-solving and network management, working within a diverse team dedicated to maintaining and upgrading systems while providing support to internal and external customers.

Responsibilities

• Maintain, test, install and modify software, such as operating systems, compilers, utilities and multiprogramming systems.
• Analyze, plan, and implement system maintenance, including software patches and upgrades.
• Collaborate with the DevOps team for system configuration and architecture changes.
• Perform installation-specific customization tasks.
• Test, interface with and support the applications programming effort.
• Maintain documentation of processes and keep user support information up to date.
• Demonstrate quality service and accountability while resolving incidents and meeting customer needs.
• Establish customer and team relationships using effective communication and collaboration skills.
• Update, prioritize and complete tickets in a timely manner.
• Other duties as assigned.

Requirements

• Bachelor's degree in an IT related field, or a combination of education, certifications and equivalent experience.
• 2 or more years of experience in Windows Administration: robust technical skills, user administration, Group Policy and Active Directory.
• 2 or more years experience in scripting: writing code that can perform tasks without human intervention, such as configuring settings, running commands or monitoring systems.
• 1 or more years of experience in Network administration: configuring and monitoring devices like switches and firewalls.
• Experience providing customer service.

Nice-to-haves

• Familiarity with VMWare or similar.
• Familiarity with PowerShell.
• Familiarity with statistical software and programming languages such as SAS, SPSS, Stata, R, Rstudio, and Python.
• Familiarity with Atlassian Jira Service Management ticketing system.

Benefits

• Flexible scheduling and a hybrid or fully onsite work environment.