Systems Administrator-Operations 24x7 Support - Special Operations (East/West)

$102,000 - $138,000/Yr

GD Information Technology, Inc. - Springfield, VA

Full-time - Mid Level

Remote - Springfield, VA

10,001+ employees

About the position

As a Systems Administrator at GDIT, you will play a crucial role in transforming technology into opportunity by overseeing the orchestration of operational integration and special support of operations services management. This position involves acting as the central connection for the integration of new services, ensuring smooth and efficient program operations, and providing leadership support to the Operations Support team. You will also be responsible for fostering a collaborative environment and discovering opportunities for internal innovation within Operations Support.

Responsibilities

• Serve as the primary point of contact for the integration of new services, overseeing their successful adoption into the program.
• Lead and manage the integration of operations across all technical service engineering lanes, ensuring seamless collaboration and efficiency.
• Provide strategic managerial support to the Operations Support Leadership team, enhancing the team's performance and service delivery.
• Utilize ITIL services management and project management familiarity to streamline processes and methodologies within the team.
• Provide remote access support, including tier-2 VDI administration.
• Deliver technical surge support in proactive SLA/AQL compliance and systems administration of virtual servers and services.

Requirements

• 5+ years of related experience in systems administration in an operational IT Support environment.
• Bachelor's degree (or equivalent experience) in a relevant field.
• Experience with Linux-based operating systems is a plus.
• ITIL v4 certification and a deep understanding of project management processes and methodologies is highly desired.
• Familiarity with Agile methodologies (ScrumMaster, SAFe, etc.).
• DoD 8140 IAT Level II Compliance or higher is required.
• Top Secret/SCI clearance.

Nice-to-haves

• Experience working in a virtual enterprise environment is a definite plus.
• Demonstrated ability to act as a central integration point for new services, ensuring effective adoption and operational excellence.
• Excellent leadership and strategic planning skills.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.