Systems Administrator (Tier 2 Desktop Support)

$88,275 - $114,313/Yr

GD Information Technology, Inc. - Springfield, VA

Full-time - Entry Level

Remote - Springfield, VA

10,001+ employees

About the position

As a Systems Administrator (Tier 2 Desktop Support) at GDIT, you will play a crucial role in providing deskside IT service support to end-user devices deployed at the National Geospatial-Intelligence Agency (NGA). This position involves managing hardware, resolving IT incidents, and supporting the implementation and maintenance of IT systems, ensuring that technology enhances operational efficiency for our intelligence customers.

Responsibilities

• Provide support for implementation, maintenance, and incident troubleshooting of IT systems.
• Manage hardware in all stages including unpacking and setup of end user devices.
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other stakeholders when issues require escalation.
• Install application software on end user device workstations via scripted install packages.
• Conduct inventory management of deployed software and end user devices.
• Assist users in accessing and using IT systems, providing education and training in basic hardware and software functions.
• Create and maintain documentation and SOPs to train new employees.
• Utilize a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets.
• Identify and execute process improvements and enhancements to improve operational efficiency.

Requirements

• TS/SCI Clearance with ability to obtain CI Poly.
• Knowledge in one or more areas such as workstations, monitors, KVMs, print/fax/scan support, audio-visual services, voice and VTC support, desktop image management, VDI support, email support, DNS, DHCP, and patch management.
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic, attention to detail, organizational skills, writing skills, and time management skills.
• Ability to work independently on projects and tasks.
• Experience with Windows 7, Windows 10, Citrix, SMS, and SCCM.
• Technical understanding of Microsoft Office applications.

Nice-to-haves

• A+ Certification
• N+ Certification
• ITIL v3 Foundations
• Experience with Thin Client using VDI Technology
• Experience with thick and thin web-based applications.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays
• Short and long-term disability benefits
• Life, accidental death and dismemberment insurance
• Critical illness and business travel insurance