Systems Administrator

$55,700 - $137,100/Yr

CGI - Lafayette, LA

Full-time - Mid Level

Hybrid - Lafayette, LA

Professional, Scientific, and Technical Services

About the position

The Systems Administrator is responsible for supporting corporate and project-based systems infrastructures, ensuring that the systems employees rely on for daily operations are functioning optimally. This role involves troubleshooting and solving problems in a Microsoft Windows, VMWare, and cloud-based environment, with a focus on server maintenance and security.

Responsibilities

• Install, configure, and maintain server hardware and software.
• Lift 50 pounds of equipment into and out of server racks.
• Install/upgrade hardware components into servers.
• Monitor server performance and optimize server resources.
• Troubleshoot and resolve server issues in a timely manner.
• Implement and maintain server security measures, including firewalls and user access controls.
• Collaborate with other IT teams to ensure server integration and compatibility.
• Document and maintain server configurations, procedures, and troubleshooting guides.
• Provide technical support and assistance to end-users.
• Stay up to date with the latest server technologies and industry trends.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of systems and virtual infrastructure.
• Actively monitor ticketing systems and email for new support inquiries and requests. Respond to issues in a timely manner, communicate necessary information to relevant support teams & impacted staff, and document resolution.
• Strong data gathering and reporting skills to support ad-hoc data requests.
• Possesses the knowledge and experience in troubleshooting production systems issues and act as an escalation point for other members.
• Provide on-call support on a rotational basis and as required when issues arise.
• Provide monthly maintenance to servers on a rotational basis as required.
• Assist in the automation of currently manual repetitive tasks.
• Complies with and enforces standard company policies and procedures.

Requirements

• Bachelor's degree plus 3-5 years of experience or additional experience in lieu of education.
• Extensive experience in a Microsoft Windows Active Directory based enterprise environment.
• Experience in a MS O365 environment.
• Experience in a largely virtualized environment.
• Familiarity with server hardware components and configurations.
• Knowledge of networking protocols and concepts.
• Familiarity with server monitoring tools.
• Excellent problem-solving and troubleshooting skills.
• Working administrative knowledge of several core Microsoft applications (Active Directory, DNS, DHCP, Exchange, SharePoint).
• Experience with PowerShell scripting in a production environment.

Nice-to-haves

• Experience with compliance standards and security best practices (ITILv3, NIST guidelines, CIS benchmarks, DISA STIGs, etc.) a plus, but not required.
• EMC & Pure Storage arrays
• CommVault
• Microsoft Endpoint Configuration Manager
• McAfee ePO

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs